OUR POLICies

*Masks are currently optional in the salon at this time. you will see various stylists and clients with and without masks in the salon. if you would like your stylist to wear a mask at your appointment, they will be happy to oblige.

non-refundable deposit Policy:
we no longer have a cancellation fee or cancellation policy. at the time of scheduling, we now take a non-refundable deposit. a percentage of each appointment will be paid ahead of time and put toward the service. at the time of the service, the balance owed will be paid once the service is rendered. You may reschedule your appointment at anytime up to an hour before your scheduled appointment and maintain your deposit toward your appointment. once your appointment is canceled, the deposit is forfeited. if you no show your appointment, you will be charged in full for your scheduled service.

adjustment policy:
it is extremely important that our clients are happy with their hair after appointments with us. we are happy to make adjustments for free if contacted within 7 days of an appointment if a client is unhappy with the results. this adjustment must be done by the stylist who performed the original service. We do not offer refunds

child policy:
we do not perform services on children under the age of 10 years old. please fill out our new client form if your child is 10y/o or older to facilitate the booking process. IF you are coming to an appointment at goldenrod, please leave your children at home and enjoy your "me" time at the salon. you deserve it!

we do not tolerate hate speech, racism, bigotry, or transphobic language in our space. you will be asked to leave at any point during your service if this occurs.